Leadership & Management – Yum! Restaurants International

In 1992 KFC & Pizza Hut Restaurants (now part of Yum! International Restaurants www.yum.com KFC Pizza Hut, Taco Bell, Long John Silver) introduced a Leadership Development Programme (LDP) to develop their regional managers. For more than 10 years, Yum! International Restaurants, has engaged AC to conduct at least three of these programmes per year every year.

The LDP is positioned as a High Achievers programme, for managers and “up and coming” people in the organisation. Each year there is a waiting list to get on the LDP, and this has created a positive reward for those who are proactive achievers in Yum!

The programme is 4.5 days starting on a Sunday, finishing on Thursday, staying in a guesthouse in the Southern Highlands NSW. A senior member of the HR team opens the programme then departs and returns on Thursday to hear the SMART action plans presented by the 14 participants. The LDP consists of indoor facilitation of problem solving, decision making and communication models, 360 degree profiles, leadership and management skills, interpersonal skills, and outdoor experiential learning activities.

“The LDP is the highest rating development programme Yum! International provides”.
Fred Bolling, Director of Human Resources

See unsolicited unedited emails received from participants
Participant 1 | Participant 2

Case Study – Yum! Restaurants International

1. Understand AC facilitators got hands-on in this phase. They spent a day on the road with regional managers participating in the making of KFC and Pizza. AC also met with the Human Resources Management to understand Why the Leadership & Management needed development The context in which the Leadership & Management operates The organisation’s culture, product, service and industry	2. Measure Prior to the programme the following measurement was conducted using: Yum! International’s own 360 degree feedback tool for behavioural effectiveness A DiSC profile completed by the participant and a computer generated report produced A 360 degree feedback on the participant’s Situational Leadership skills
4. Coach Yum! International HR managers conduct coaching and follow up. Three months after the programme participants are asked to send a report on their development.	3. Workshop The programme is 4.5 days starting on a Sunday, finishing on Thursday, staying in a guesthouse in the Southern Highlands NSW. A senior member of the HR team opens the programme then departs, and returns on Thursday to hear the SMART action plans presented by the 14 participants. The LDP consists of indoor facilitation of problem solving, decision making and communication models, 360 degree profiles, leadership and management skills, interpersonal skills and outdoor experiential learning activities.
5. Re-measure Yum! International re-measure participants in their performance reviews.

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